Shipping
How much does shipping cost?
Shipping is calculated at checkout, however we do offer free shipping for orders over $150.
At this stage, we only ship within Australia through Australia Post.
For bulk orders, please email us hello@thathotsauceshop.au
How long will it take to get my order?
We will endeavour to have your sauces packed and ready to
ship within 2 business days of you making your order. Delivery times vary pending on metro and regional areas of Australia.
Please allow up to 5 days once shipped for your package to
arrive.
*Note: packing and shipping times may be disrupted due to busy periods, but we will
always aim to get your order to you ASAP.
Will I be able to track my order?
Once your order has been processed on our end, you will receive an email, this will be followed up with tracking once your package is on the road.
Do you offer refunds?
We only offer refunds if the product is damaged or faulty.
To submit a request for refund, please email us at hello@thathotsauceshop.au within 7 days of receiving your order.
If you still have any questions about returns and refunds, please see us in store at 1/27 Sydney Rd, Manly, NSW or email hello@thathotsauceshop.au
*Note:
we may ask for images pending the reason for return.
Tasting Bar
How does the tasting bar work?
THAT tasting bar in Manly, NSW is open Tuesday - Sunday and is free! We have a selection of flavours on the bar that change every few weeks, giving you the chance to try something new.
Keep in mind, we don’t know your heat tolerance, so try what you feel comfortable with.
*Note: our tasting bar hours may vary during holiday periods, check the socials for updates.
Sauces
Where are your sauces from?
We have found great flavours from many domestic and global suppliers. A lot of our producers have rich history and exciting
reasons for why they have made particular products. We love to share these stories and remind people that there is a great range of sauces, with unique flavours for all heat tolerance levels.
Will you stock my sauce?
We love to hear what sauces are out there, for us to stock sauces, we must meet food regulations in Australia with up to code packaging. If you want to send us more info please email hello@thathotsauceshop.au.
If a product is out of stock will it be re-stocked?
If you’re after something in particular that is out of
stock, please drop us an email at hello@thathotsauceshop.au and we will let you know if we are planning on re-stocking.
Support
How long will it take for you to respond to my email?
We aim to respond to all emails within 2 business days but this may be delayed in busy periods
Is there a phone number I can call you on?
Right now we don't have a dedicated phone line for the shop, please contact us at hello@thathotsauceshop.au and give us your contact details and we will get back to you or pop into the Manly tasting bar and say hi.
Anything else?
Please email us at hello@thathotsauceshop.au